Refund Policy

This Refunds & Cancellations Policy explains how billing, credits, cancellation, and refunds work for paid plans on MakersClaw, operated by Cogaid Solutions Private Limited. It forms part of our Terms of Service. If there is any conflict between the two, the Terms of Service govern.

1. Plans, credits, and top-ups

MakersClaw is sold as monthly subscription plans that include a monthly allowance of usage credits, plus optional prepaid credit top-ups. Credits are consumed as the Service is used (AI model usage, compute, hosting, databases, connected applications, and paid external capabilities), at the rates shown in your dashboard. The separate Free plan costs $0 and includes a one-time credit allocation for one person — 10,000 credits with a business email address and a claimed domain, 3,000 otherwise — subject to a daily spending limit; it is not a recurring monthly credit allowance or a paid subscription trial.

Credits that have been consumed are not refundable. For a credit top-up, you may request a refund of the unused portion within 14 days of the purchase. Included plan credits are part of your subscription and are not refundable separately from the subscription itself.

2. Billing and auto-renewal

Paid subscriptions renew automatically on a monthly basis until cancelled. By subscribing you authorize Paddle, our Merchant of Record, to charge your payment method on each renewal date at the then-current price for your plan. Paddle handles invoicing and applicable taxes (VAT, GST, sales tax) based on your billing address.

We will send a notice to the email address on your account before any material price changes take effect.

3. Refund policy

Refunds for MakersClaw paid plans are handled by Paddle, our Merchant of Record, under the Paddle Refund Policy. You can request a refund within 14 days of your transaction date. To request a refund, email hello@makersclaw.com with your account email and the Paddle order ID, and we will process eligible refunds with Paddle.

Paddle does not issue refunds in cases of fraud, refund abuse, or other manipulative behaviour. Your statutory consumer rights under your local law are preserved in full and are not waived by this policy.

4. EU / UK consumers: right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have a 14-day right of withdrawal from the date of your transaction. This right is preserved in full. To exercise it, email hello@makersclaw.com within 14 days of the charge with your account email and the Paddle order ID.

5. How to request a refund

Email hello@makersclaw.com within 14 days of the charge with:

• the email address on your MakersClaw account;
• the Paddle order ID or transaction ID;
• a short description of your reason for requesting a refund.

We will respond within 5 business days and process refunds through Paddle in accordance with the Paddle Refund Policy. Approved refunds typically appear on your statement within 5 to 10 business days.

5a. Goodwill refunds (discretionary)

Beyond the cases above, we may at our sole discretion issue a refund as a gesture of goodwill in clear-cut situations such as:

• an unauthorized charge due to account compromise, verified on investigation;
• a duplicate charge caused by a payment-processor error;
• a prolonged Service outage attributable to us that materially prevented you from using your paid plan;
• any refund we are legally required to make under mandatory consumer-protection law in your country of residence.

6. Cancelling your subscription

Your subscription applies to your workspace. A workspace owner can cancel at any time:

• from the Billing page in the dashboard, using the cancel option on your plan; or
• by emailing hello@makersclaw.com from the email address associated with your account, telling us which workspace you want to cancel.

Cancellation takes effect at the end of your current billing period. You will retain full access to paid features until that date. No partial refunds are issued for the unused portion of a billing period, except where required by law.

7. Plan changes

You can upgrade or downgrade your plan at any time from the Billing page. Plan changes are billed pro-rata through Paddle. On an upgrade we credit the difference in included monthly credits for the current month; on a downgrade we do not claw back credits already granted or refund the difference for the current period.

8. Price changes

We may change subscription prices from time to time. If we change the price of your plan, we will notify you at least 30 days before the change takes effect on your next renewal. You can cancel before the change takes effect if you do not accept the new price.

9. Failed payments

If a renewal payment fails, Paddle will retry the charge a few times over several days. If payment continues to fail, your paid features will be downgraded or suspended until the balance is settled. You are responsible for keeping your payment method up to date.

10. Taxes

Paddle, as our Merchant of Record, calculates, collects, and remits applicable taxes (VAT, GST, sales tax) based on your billing location. Each successful payment generates a Paddle receipt that is emailed directly to the address on your account. If you need a copy of an invoice or a corrected invoice (for example, with company name or VAT ID added), email hello@makersclaw.com with your account email and the order ID and we will retrieve it for you.

10a. Chargebacks and disputes

If you believe a charge is incorrect, please contact us first at hello@makersclaw.com. We commit to responding to billing disputes within 5 business days. If we fail to respond within that window, you may escalate the dispute to your bank or card issuer.

Filing a chargeback with your bank without first giving us the opportunity to resolve the issue is a breach of our Terms of Service. On receipt of a chargeback we may suspend or terminate the affected account, revoke any credit balance associated with the disputed payment, and bar future use of the Service until the dispute is resolved and any associated fees have been paid. Valid billing errors will be refunded directly by us without requiring a chargeback.

11. Consumer rights

Nothing in this policy limits any non-waivable rights you have under applicable consumer-protection law, including the Indian Consumer Protection Act, 2019, and applicable EU/UK consumer legislation. Where such rights apply and conflict with this policy, those rights prevail.

12. Contact

Billing or refund questions? hello@makersclaw.com. Include your account email and order ID so we can help quickly.